CRM Solution (BS CRM)
BS CRM is a comprehensive, easy-to-use, enterprise class customer relationship management (CRM) solution. It is rich in features and functionality and fast to implement.
Using BS CRM, companies can efficiently manage and improve all customer facing operations like sales, marketing & customer services.
It enables companies to manage and seamlessly share information across departments by centralizing all customer data. BS CRM is powerful, yet simple-to-use. BS CRM unique architecture ensures that companies experience the benefits of a CRM solution without associated operational issues.
List of Modules
- Service Module
- Sales Module ( On Implementation )
- Marketing Module
- Loyalty Program ( On Implementation )
- Field Agent Module
- Mobile Agent
Customer Service Module
The customer service module helps drive customer satisfaction by empowering support teams through escalation rules and real-time alerts. It enables companies to provide a consistent customer experience and handle more cases with a smaller support team.
· Case management , Case routing , Case escalation
· Online case capture
· Knowledge management
· Customer self service portal
· CTI integration
· Drive customer satisfaction
· Identify crucial issues
· Reduce call transfers
· Enforce service level agreements
· Identify revenue opportunities
· Communicate consistently Reduce incoming call volumes
Sales Force Automation (SFA) module offers end-to-end solutions to manage teams. It helps boost efficiency and effectiveness required to meet aggressive targets in today’s business world.
· Lead, Account, Contact & Opportunity management
· Shared Tasks & Calendar
· Forecasting , m ultiple team selling
· Multi level Territory / Product & Services management
· Competition tracking
· Lead routing , r eal time alerts
· Global pipeline visibility
· Centralized customer information
· Sales process coaching
· S horter/optimized sales-cycle
· Increased forecast accuracy
· Boost revenues
· Pursue all opportunities Identify market trends
The marketing automation module offers and easy and integrated tool to manage campaigns and measure their effectiveness. It enables uniform communication for leads and contracts across departments. Companies can better manage customer segmentation and ensure targeted communication.
· Campaign/Treatment/Campaign Script Management
· Segmentation & list management
· Online lead capture
· Survey and Satisfaction Management
· Phone Call / SMS / Email Campaigns
· Measure campaign ROI
· Maximize campaign effectiveness
· Generate quality leads
· Better your market segmentation
Deliver consistent messages
Field Agent Module
· Tracking and Monitoring current a gent’s/ e mployee’s location
History of route by View and Data.
· Assign Activity/SR to nearest Agents
· Customer Location View.
· Native Android App (IOS is under development)
· Offline Database and Synchronization To Main Database
· Task/ Job Scheduling and Task/ Job Management
· Customer Profile
· Chat To HQ Supervisor
· Notification For Task/ Job Assignment
· Location Tracking and Customer Location